Frequently asked questions
What kind of tour do you offer – private or shared?
We offer private tours for small and large group (up to 20 persons).
Does your driver speak English?
Yes, all ‘Hello Cracow’ drivers speak English.
Can driver pick me up from any place in Cracow I want?
The driver can pick you up from your hotel as well as any other place in the city.
What currency are your rates in?
You can pay in Polish Zloty or most popular currencies such as Euro, Pound Sterling, Dollar (according to National Bank of Poland exchange rate).
Will there be a room in the car for extra luggage (ski equipment, wheelchair, bike)?
There won’t be any problem with large luggage. Please inform us in advance about your additional equipment.
Can you provide child seat in your car?
Yes, we provide free child seats. Please inform us in advance if you need it.
Is ‘Hello Cracow’ licensed and fully insured?
Yes, we have authorizations and licenses, our cars are fully insured including all passengers.
Is your service available at the night time?
Yes, we provide a 24h service. Please inform us in advance if you need it.
What should I do if I can not find my driver?
Please contact us and we will help you.
What should I do if my flight is late?
Do not worry. Our driver is informed about early landing of the plane or delay of your flight.
Can you recommend a nice place to stay in?
If you need recommended accommodation in Krakow, please contact with us for the details.
Do the children get discount?
Yes, we have discount prices for kids. Please contact us to provide information about age of children.
Can I change the date of reserved transfer/tour?
Yes, you can make change in your reservation no later than the day before booked service.
Can I book a tour when I am already in Krakow?
Yes, of course. Contact us by e-mail, telephone or application form.
Is your offer seasonal or do you run your business all year around?
We work all year around, but some tours are available just in the summer. You should also remember that in low season the tour plan may change due to the weather or early closing.
Cancellation policy – if I cancelled a service would I receive a full refund?
Yes you will, but the cancellation has to be made at least 24hours prior to the service.
Are your tours private or shared?
It depends on what type of tour You will book with us. We have both private and group tours in our offer.
I have left something in the vehicle. How do I get it back?
Contact our help desk giving details of your transfer or tour and the missing items. We will deliver them to you. In some circumstances, a charge may be applicable.